ISO 9000 FAQs

ISO 9000 is a set of standards internationally accepted by businesses and consumers. It allows organizations to establish and monitor quality management systems. ISO 9000 standards are considered to be generic standards since they can apply to any business, product or service irrespective of the industry. They have been developed and are maintained by the International Organization for Standardization (ISO).

1. What is the ISO 9000 family?

The ISO 9000 family consists of three quality assurance and quality management standards, namely, ISO 9000: 2000, ISO 9001:2000, and ISO 9004:2000. The ISO 9000:2000 and ISO 9004:2000 present guidelines for performance improvement, while the ISO 9001:2000 presents requirements. These standards are implemented by individual businesses, corporations, and government organizations.

2. What are the benefits of ISO 9000?

Major benefits include increased marketability, reduced operational expenses, better management control, improved internal communication, reduction of product-liability risks, and improved customer service.

3. What are the main phases involved in obtaining ISO 9000 certification?

There are two major phases - documentation and certification. Documentation process is done in-house or by the help of an ISO 9000 consultant. Most businesses seek the services of an experienced consultant to create the quality system. An agency accredited in this regard does the certification. The certification process includes documentation review and compliance audit. Documentation review is done with or without visits to the organization. Compliance audit is generally conducted on the site.

4. Is a consultant must for implementing ISO 9000?

The manuals of standards and certification are written in such a way that most of us can hardly understand what they are saying. Only an experienced consultant can help you understand and effectively administer new and existing quality systems.

5. How much does it cost to become ISO 9000 certified?

Unfortunately, there is no simple answer to this question. The cost depends on a lot of factors such as complexity of operations, number of locations of plants, willingness of owners, and type of standards to be implemented.

6. How long does it take to attain ISO 9000 certification?

Depending upon the commitment of the owner and/or managers, the time taken could be 3 months to a whole year. ISO certification is granted initially for a period of three years.

ISO 9000 provides detailed information on ISO 9000, ISO 9000 Standards, ISO 9000 Software, ISO 9000 Consulting and more. ISO 9000 is affiliated with Home Inspections.

ISO 9001 Registration - 8 Steps for Success

 

You’ve made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how can you be sure you’re getting the most value for your investment? Here’s how the process works.

Certifying Your Company and Quality System

After your company's ISO 9001 audit, you will want to register your company's quality system to show that you've met the requirements. And to do this effectively, you will need to follow eight essential steps.

1. Finding a Registrar

You’ll need to begin searching for an ISO registrar during the 2 to 3 months your company is still building its quality system. You can search the Registrar Accreditation Board (RAB) at http://www.rabnet.com to select the registrar right for you.

2. Selecting a Registrar

Select a registrar that has experience within the scope category of your specific industry, which you can also find on the RAB site. Keep in mind accreditation, scheduling issues, fees and comfort level when selecting the registrar right for you.

3. Creating an Application

A company and a registrar will agree on the application, contract. This defines the rights and obligations of both parties, and includes liability issues, confidentiality and access rights.

4. Conducting a Document Review

The registrar will require a copy of your quality manual and procedures to verify that all the requirements of the standard are addressed. Allow 2-4 weeks in advance for the registrar to fully review all of the necessary documents.

5. Determining Preassessment

Though optional, this 2-4 week initial review of the system identifies any significant omissions or weaknesses. It saves time and allows the registrar to assess any issues and resolve logistics before the actual assessment audit.

6. Issuing an Assessment

During the audit, or physical onsite inspection of procedures in action, the auditors will issue findings if they assess anything that doesn’t meet requirements, or nonconformities. The length of this step will depend on the scope of the audit and the size your organization.

7. Completing ISO Registration

After all of the findings are put into the audit report and nonconformities are addressed, your company has the option to register as ISO 9001 conformant. You will receive a certificate and can also be listed in a register, which the company can use to publicize its registration and use in advertising.

8. Checking with Surveillances

To ensure that the system is maintained and that changes don’t result in deficiencies in the system, registrars perform regular surveillances of the system. Over the three-year period of your certificate, auditors will perform one full and two partial checks of your system.

Considerations in Planning

The Document Review and Preassessment typically require 2-4 weeks each. However, the number of registrars and the number of days for each stage of the registration audit depends on the size and complexity of your organization. So set target dates accordingly to allow both you and the registrar time to fully prepare.

Strong Return on Your Internal Audit Investment

Always keep in mind, registration should provide you with valuable feedback to improve your system. So make sure to seek the appropriate registrar, and take full advantage of the entire audit process. After all, it’s your company, it’s your registration, and so make sure you get a strong return on YOUR investment.

Chris Anderson has over 18 years of sales, marketing and business management experience working with business process design, software and systems engineering. He is also co-author of policies and procedures manual products, producing the layout, process design and implementation to increase performance. He is currently the Managing Director of Bizmanualz, Inc. Visit: Bizmanualz, Inc.